Dear customers,
The EU is going to change tax laws for selling to EU member states starting from July 1st, 2021. The new rules require Pacer as an importer to complete the EU VAT registration and get its IOSS (Import One-Stop-Shop) number. Though we have begun the process months ago, it may take several more weeks due to the many businesses in line. Don't worry, you're still able to register virtual challenge with us as usual. Just a few things to keep in mind:
1.The following orders may take longer to ship due to the custom clearance procedure:
-All orders that have the newest Paris virtual challenge;
-Future orders starting from today until Pacer completes IOSS registration;
2 You will need to pay the VAT and usually a customs clearance fee charged by the carrier upon delivery.
Once the IOSS registration is completed, Pacer will collect the VAT right at checkout and pay to the TAX authority. By then you no longer need to pay any to the carrier and the shipping time will go back to normal.
We at Pacer are doing everything we can to facilitate shipping and to keep you notified. Please contact support@mypacer.com should you have any questions.
The EU is going to change tax laws for selling to EU member states starting from July 1st, 2021. The new rules require Pacer as an importer to complete the EU VAT registration and get its IOSS (Import One-Stop-Shop) number. Though we have begun the process months ago, it may take several more weeks due to the many businesses in line. Don't worry, you're still able to register virtual challenge with us as usual. Just a few things to keep in mind:
1.The following orders may take longer to ship due to the custom clearance procedure:
-All orders that have the newest Paris virtual challenge;
-Future orders starting from today until Pacer completes IOSS registration;
2 You will need to pay the VAT and usually a customs clearance fee charged by the carrier upon delivery.
Once the IOSS registration is completed, Pacer will collect the VAT right at checkout and pay to the TAX authority. By then you no longer need to pay any to the carrier and the shipping time will go back to normal.
We at Pacer are doing everything we can to facilitate shipping and to keep you notified. Please contact support@mypacer.com should you have any questions.
JOIN OUR GLOBAL PARTICIPANTS COMMUNITY!
60,000+ Participants and Counting
Don’t take our word for it. Find out yourself what our happy customers have to say!
+ SO MUCH MORE!
Solo or with friends
Take on the virtual journey by yourself or supercharge the fun by
participating with your friends and family.
Award-winning App
Get access to everything the Pacer app has to offer: a complete
fitness & health tracker, guided video workouts, data analytics,
and more!
Flexible timeframe
You choose when to start and how long you have to complete the
challenge, so that it fits your schedule and fitness level.
Multiple sport types
You can do any kind of sports you like. Walk, run, cycling, wheelchair, or any distance-based activities of your choice.
Your Registration Includes:
· Individual entry to this virtual challenge
· Exclusive medal
· E-certificate and E-badge for you to brag
· 360° view, stories and photos of checkpoints
· Inspring and supportive community
· Dedicated support staff one email away
Frequently Asked Questions
What’s included in the cost?
The registration price includes access to the digital experience for your chosen challenge and the finisher medal. Note that additional tax may apply for some regions.
You don’t need to upgrade to Pacer Premium Membership as the registration code you purchased unlocks everything you need for the challenge. When you are prompted with the "Premium Upsell" screen, it's totally up to you whether to skip it or to upgrade.
Which countries do you accept registration from?
We welcome entries from all over the world, and we offer global shipping for medals and apparel. However, there are a few countries where we currently face delivery restrictions due to various international regulations and operational challenges.
What types of exercise count?
All types of distance-based exercises can be counted towards the challenge: walking, running, cycling, kayaking, wheelchair, or any exercise you do. The Pacer app also allows you to manually input activities so you may convert any sports into distance-based activities.
Can I still get the medal if I didn't finish the challenge within the period?
At the time of registration checkout, you have the flexibility to specify when you'd like your medal shipped. The options available are "Ship medal only upon completion" or "Ship immediately after registration."
If you find yourself unable to complete the challenge within the designated timeframe, we're here to assist by either extending your end date or providing a new join code for another attempt.
What’s the time frame for a challenge?
Pacer challenges are flexible and can be completed at your convenience. You have the freedom to decide when to start and set your own pace to complete it. The duration can be customized to a maximum of 365 days upon entry. For routes exceeding 500 km, you can extend this period up to three years.
How do I access the challenge once I've registered?
Upon completing your payment, you'll be sent an email containing your registration code(s) along with comprehensive instructions. Simply download the Pacer App, input your join code, and start enjoying your challenge.
How do I submit distance towards my challenge?
To submit your distance, you may use one or multiple of the methods below:
1.
Let the Pacer app automatically track your 24x7 daily steps;
2.
Use the Pacer app to record your GPS activities such as running or cycling;
3.
Manually input activities in the Pacer app;
4.
Connect the Pacer app with supported wearable devices/apps and sync over the distance from exercises;
How long does it take to receive my medal?
Medals will be sent out within a week after payment or race/challenge completion depending on which preference you selected at checkout. Once shipped, you will receive an email with tracking details. It usually takes 7-20 business days to deliver depending on your shipping address.
What’s included in the cost?
The registration price includes access to the digital experience for your chosen challenge and the finisher medal. Note that additional tax may apply for some regions.
You don’t need to upgrade to Pacer Premium Membership as the registration code you purchased unlocks everything you need for the challenge. When you are prompted with the ""Premium Upsell"" screen, it's totally up to you whether to skip it or to upgrade.
What’s the time frame for a challenge?
Pacer challenges are flexible and can be completed at your convenience. You have the freedom to decide when to start and set your own pace to complete it. The duration can be customized to a maximum of 365 days upon entry. For routes exceeding 500 km, you can extend this period up to three years.
Which countries do you accept registration from?
We welcome entries from all over the world, and we offer global shipping for medals and apparel. However, there are a few countries where we currently face delivery restrictions due to various international regulations and operational challenges.
How do I access the challenge once I've registered?
Upon completing your payment, you'll be sent an email containing your registration code(s) along with comprehensive instructions. Simply download the Pacer App, input your join code, and start enjoying your challenge.
What types of exercise count?
All types of distance-based exercises can be counted towards the challenge: walking, running, cycling, kayaking, wheelchair, or any exercise you do. The Pacer app also allows you to manually input activities so you may convert any sports into distance-based activities.
How do I submit distance towards my challenge?
To submit your distance, you may use one or multiple of the methods below:
1.
Let Pacer app automatically track your 24x7 daily steps;
2.
Use Pacer app to record your GPS activities such as running or cycling;
3.
Manually input activities in Pacer app;
4.
Connect Pacer app with supported wearable devices/apps and sync over the distance from exercises;
Can I still get the medal if I didn't finish the challenge within the period?
At the time of registration checkout, you have the flexibility to specify when you'd like your medal shipped. The options available are "Ship medal only upon completion" or "Ship immediately after registration."
If you find yourself unable to complete the challenge within the designated timeframe, we're here to assist by either extending your end date or providing a new join code for another attempt.
How long does it take to receive my medal?
Medals will be sent out within a week after payment or race/challenge completion depending on which preference you selected at checkout. Once shipped, you will receive an email with tracking details. It usually takes 7-20 business days to deliver depending on your shipping address.
Pacer Health
Customer service
Still have more questions? Please contact us.
support@mypacer.com