All sales are final. In most cases we do not offer a refund for sold challenge entries. However in special circumstances, a refund request can be made by contacting us.
If a refund request is accepted, you will receive a refund, deducting any processing or management fees that have been incurred, including (but not limited to) credit card processing fees, Apple/Play store fees, international shipping fees, etc.
We offer replacement medal for free if the item is damaged/defective. Any refund request for damaged/defective items must be submitted within 1 weeks after the medal has been received.
For package loss, all claims must be submitted no later than 6 weeks after the dispatch date. Claims deemed an error on our part are covered at our expense.
We will do our best to solve the problem you might have. If you have any questions, please contact us at firstname.lastname@example.org