The registration price includes access to the digital experience for your chosen challenge and the finisher medal. Note that additional tax may apply for some regions.

You don’t need to upgrade to Pacer Premium Membership as the registration code you purchased unlocks everything you need for the challenge. When you are prompted with the "Premium Upsell" screen, it's totally up to you whether to skip it or to upgrade.

Upon completing your payment, you'll be sent an email containing your registration code(s) along with comprehensive instructions. Simply download the Pacer App, input your join code, and start enjoying your race.

1.Register for the virtual race of your choice online and you will receive an email upon payment that includes your registration code and instructions.

2.Access the virtual race by inputting the code in the the Pacer app. Finish the required distance in a single session within the selected period and complete the race. You can record GPS activities and treadmill workouts using Pacer, or sync activities from connected devices / apps. You can also upload proof of your efforts and manually submit results in Pacer.

3.You can decide when you want us to ship your medals. You may choose "no completion, no medal", in which case we will not ship your medal until you have completed your race. Alternatively, you can also ask us to ship your medal at the first available time regardless of your race completion status. You may make your choice at registration checkout.

Yes. Working differently than the cumulative-distance challenges, virtual races ask the participants to finish the required distance with ONE single session. We will accept GPS-tracked activities recorded by the Pacer app or connected devices / apps. You may also upload proof of your efforts and manually submit results in Pacer.

You can complete a virtual race in any month of your choice. When you enter the registration code in the Pacer app, you will be given the option to choose a month in which you wish to complete the race. The registration code never expires. If you wish to change the race month, you can quit and rejoin before the race's end date.

Medals will be sent out within a week after payment or race/challenge completion depending on which preference you selected at checkout. Once shipped, you will receive an email with tracking details. It usually takes 7-20 business days to deliver depending on your shipping address. Please refer to this article for shipping time details.

We at Pacer have partnered up with ShoppingGives™ to create a seamless and transparent giving experience. We will donate 5% of all purchases (excluding tax) on Wild Animals Virtual Races and related apparel. The donation will be distributed equally to supported nonprofits, including World Wildlife Fund™, Wildlife Conservation Network™, WildAid™, and Our Companions Animal Rescue™. You will be able to see the exact amount you are giving during checkout, and receive a confirmation message upon payment.

We welcome entries from all over the world, and we offer global shipping for medals and apparel. However, there are a few countries where we currently face delivery restrictions due to various international regulations and operational challenges.

There are 3 ways to submit your result to a virtual race.

All types of distance-based exercises can be counted towards the challenge: walking, running, cycling, kayaking, wheelchair, or any exercise you do. The Pacer app also allows you to manually input activities so you may convert any sports into distance-based activities.

1. You need to finish the required distance in ONE single session to complete a virtual race. Make sure that the result you submitted meets the requirement.
2. Note that Only activities started AFTER you join a virtual race will be counted towards the race. If you are manually submitting results in the Pacer app, make sure the "date and time" is not too early.
3. If you are using a connected 3rd party device/app to record your activity, make sure the permissions are set correctly so that the Pacer app can receive your result.

At the time of registration checkout, you have the flexibility to specify when you'd like your medal shipped. The options available are "Ship medal only upon completion" or "Ship immediately after registration."

If you find yourself unable to complete the challenge within the designated timeframe, we're here to providing a new join code for another attempt.